Monday, July 16, 2007
Molly Brown House
When we were in Denver, we took a morning from our "work" and went downtown to visit the Molly Brown House.
I had been there before, in the 70s. I remembered it being very small. Well, it wasn't that small at all, but it wasn't as large as I would have expected.
It is a beautiful house, and if you like that kind of thing, I recommend a visit.
However, for the record, I have something to say. (Imagine that! Complaining again.)
When we bought our tickets, the gal at the counter was extremely rude. Instead of greeting us with a hello, how are you, her greeting was: How many and what kind. I looked at her dumbfounded, surprised at her bluntness, and told her I needed two tickets, but I didn't know what she meant by what kind. Were there different tours? She was very huffy and said, "What kind of tickets? Child or adult." Oh.
So she told us where to go. We went to the front porch to wait for our scheduled tour. While there, we snapped a few photos. You're not allowed to take photos inside.
Pretty soon lots of people gathered for the tour. A very sweet young girl -- okay, late teenager, but young to me -- came out. She was very friendly and polite. She engaged the entire group in conversation, asking us where we were from, making very nice small talk, etc. She was the kind of girl that makes you smile, because she was very warm and friendly and obviously "going places."
In the middle of our chat with this gal, the tour guide came out. This was a woman perhaps in her 60s. She didn't look at any of the guests, no. Instead, she chose to berate this lovely young girl in front of all of us. She started badgering her about wearing the wrong-colored tshirt. The girl explained that she hadn't had a chance to get the correct colored shirt. This tour guide belittled her in front of all of us. For a couple minutes. It was very awkward for all of the tourists.
The woman next turned her attention to the trash can. She berated the young girl again about the fact that the trash can was nearly full and how it was her duty to empty it, and after this tour, she WOULD empty it. She then turned to all of us and told us that we could throw our gum, candy and water bottles in the trash can or next to it because it was full because the girl forgot to empty it.
I felt so sorry for that lovely young lady. What a tyrant this woman was.
Then she officially started the tour. She rattled off the rules in a loud but monotone voice. Then she let us all know how long she had volunteered there, how wonderful she was, and that the earth wouldn't spin without her presence on it. Well, not quite, but she was so full of herself that she nearly popped.
Thomas whispered to me, "Mom, she's just not very nice, is she?" The women behind us started laughing and told Thomas he had that right.
Then she told us she was giving us an abbreviated tour because she wanted us to watch the movie on Molly Brown.
Out of all the tours I've ever taken, and that would be many, she was the worst tour guide I have ever seen. She lacked compassion for her subject. She seemed to be bored. She also seemed to be very arrogant, knowing all. Her presentation was ice cold. She was ice cold. And it was darned hot in that house.
So, to sum it all up, it was an abbreviated tour which I found very disappointing. Thomas and I went into the movie room, and the movie had already started. It was dull. It was hotter than you-know-what in there, so we skipped it.
My advice to the Molly Brown House museum: Start monitoring your volunteers. It could have been SO much better.
Nonetheless, the house itself was great. So even with that caveat, I still recommend seeing it.